Engineering Response Escalation Plan

  Level 1: DST Thailand engineers

			. Telephone within 2 hours

			. At site within 4 hours

			. 24hrs X 7days on call

  Level 2: DST Principal engineering support – Singapore / Malaysia

			. Telephone within 8 hours

			. Fly in within 24 hours

  Level 3: DST Principal engineering from home country

			. Telephone within 36 hours

			. Fly in within 48 hours   

Support Contact

Mr.Komsan S.    

(General Manager)

Mr.Chaiwat H.   

(Sales Director)

Ms.Kamontip S.  

(Sales Engineer)

Ms.Amornrat U.  

(Sales Engineer)

Mr.Artit B.     

(Service Engineer)

Mr.Ubolsit T.   

(Service Engineer)

Mr.Nopparat R.  

(Service Engineer)

Ms.Sumarin K.    

(Administrator)